TERMS AND CUSTOMER SERVICE

 

Shipping & Delivery

Electronic form products will be downloaded immediately after your payment.

Physical products are shipped as soon as possible, typically within 3 working days depending on work load.

Any customs fee or VAT is paid by the customer. Printed patterns and kits are sent from China.

Returns & Replacements

  1. If you wish to cancel your order:

You can notify us by email to before we have dispatched the goods to you; or

Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.

  1. You can return physical goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
  2. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
  3. The rights to return the goods to us not apply in the following circumstances: –

In the event that the product has been used or opened.

To any products that we have made or customized specifically for you

The product is in electronic format

The product is a kit with fabric and threads and there is nothing wrong with its quality.